FAQ


When is check in/out time?

Check in time is anytime during normal business hours. Check out time for all guests is 1:00 PM. Another night's fee will be charged for pets leaving after 1:00 PM. All pets leaving on Sunday will be charged for Sunday night. You will not be charged an early check in fee, but please be aware that if you arrive before 1:00 PM, the run that you chose for your pet may not be available. Your pet will be made comfortable in a different type of run until your selected run is vacant, cleaned & ready, usually around 1:00 PM.

We will waive the 1:00 PM check out time for any pet with a bath or grooming appointment on the last day of their stay (excluding Sunday).


Is there a discount for boarding multiple pets?

All prices are per pet, per night. Multiple dogs staying in the same run will be offered a 10% discount off of boarding costs. Your dogs must be able to eat, sleep and play in the same enclosure happily to receive the discount. Multiple pet discount only applies to dogs boarding over night. There is no multiple pet discount for cats.


Can I bring my pet's own food/treats?

We are happy to feed your own food and treats to your pet. If they are on a special diet, please make sure to bring enough food for your pet's entire stay. We can keep food items in our refrigerator or freezer, if needed. Pets without their own food will be fed our high quality kennel food, according to your schedule, for a fee of $2 per day. Bed, Bath & Biscuit will not add new items to a pet's diet without consent of the pet's owner or advice from a veterinarian. A small amount of our treat will be administered with medications unless otherwise instructed by the owner.


What about my pet's medications?

We will administer any oral or topical medication at a fee of $2.00 per day. All prescription medications must be provided in the original container. We request that you only provide enough medication to last throughout your pet's stay. All medication should come with clear written directions, including the reason for administration. Bed, Bath & Biscuit will not administer any medication to a pet without instruction from the owner or prescription from a veterinarian.

We do not administer injectables, such as insulin.


Do I bring my pet's collars & leashes?

For the safety of your pet, we require that all pets entering Bed, Bath & Biscuit be on a leash and under control. Upon check in, your pet’s collar will be removed & replaced with an ID collar. We cannot be responsible for collars or leashes left with us, but we can keep them with your pet's belongings as a courtesy to you.


What forms of payment are accepted?

Bed, Bath & Biscuit accepts Visa, Master Card, Discover Card, American Express, personal checks & cash. Full payment is due upon check out. There is a $5.00 surcharge fee for all major holidays.


What vaccinations are required?

Your pet must be up to date on the following vaccinations:

Dogs: Rabies, Bordetella, DHLP

Cats: Rabies, FVRCP; (Feline Leukemia recommended)

Frequency & necessity of each vaccination is determined and verified by your vet. Puppies must have had all 3 sets of puppy shots (Rabies, Bordetella & DHLP). Vaccines must be administered by a vet. We accept Titer Tests also. We allow a 10 day grace period for all vaccinations.


What happens in the event of an emergency?

Our goal at Bed, Bath & Biscuit is to provide a safe, stress free environment for your pet. However, in the event that your pet needs medical care, after making every effort to contact you, we will contact your veterinarian. If we are unable to reach your vet or if your vet feels that your pet needs to be seen, we will contact one of the doctors near us. Any cost arising from medical care will be the owner's responsibility. A fee of $25.00 will be incurred if transportation to the vet is provided by Bed, Bath & Biscuit.


What are your hours?

Hours:
Monday-Friday 7:30 am 6:30 pm
Saturday 7:30 am 2:30 pm
Sunday (courtesy check-out) 4 pm 6 pm

*Holiday hours may vary.

We'd love to hear from you!

Office Hours

Monday:

7:30 am-6:30 pm

Tuesday:

7:30 am-6:30 pm

Wednesday:

7:30 am-6:30 pm

Thursday:

7:30 am-6:30 pm

Friday:

7:30 am-6:30 pm

Saturday:

7:30 am-2:30 pm

Sunday:

courtesy check-out

4:00 pm-6:00 pm

Our Location

We are located on FM 1097 in Willis - 3.4 miles west of I-45.

  • "Dogs are not our whole life, but they make our lives whole.
    -Roger A. Caras"
  • "The world would be a nicer place if everyone had the ability to love as unconditionally as a dog.
    -M.K. Clinton"
  • "Women and cats will do as they please, and men and dogs should relax and get used to the idea.
    -Robert A. Heinlein"
  • "Why does watching a dog be a dog fill one with happiness?
    -Jonathan Safran Foer"
  • "No one appreciates the very special genius of your conversation as the dog does.
    -Christopher Morley"
  • "Cats have it all - admiration, an endless sleep, and company only when they want it.
    -Rod McKuen"
  • "If you think dogs can’t count, try putting three dog biscuits in your pocket and then give him only two of them.
    -Phil Pastoret"
  • "Anybody who doesn’t know what soap tastes like never washed a dog.
    -Franklin P. Jones"
  • "A happy arrangement: many people prefer cats to other people, and many cats prefer people to other cats.
    -Mason Cooley"

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New customers will receive 15% off of your pet's first visit!

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